I wanted to follow-up on my previous post concerning Comcast Support. Comcast sent out a nice young man who resolved our tiling problems by replacing the junction box on the pole outside our home and also by removing two coax splitters and replacing each connection with straight runs back to each box. This change reduced the interference on the cable within my home and helped to resolved our issue. Al (the Comcast Tech) also replaced our older and kludgy phone modem and cable modem configuration with just one box that did both. I was glad to see the older phone-modem box go as we have had the same box for the last 5 years.
I appreciate the extra effort on the part of Comcast to resolve our issue however I wish that I did not have to escalate to get this resolved and would be in favor of a support plan with a “guarantee” that Comcast will resolve your issue on their first visit to our home. I would pay extra for that guarantee.
I realize the blogging and tweeting about my problem may have helped bring attention to my problem, and this is an area where Comcast should be commended, because they were listening in the digital space and they reacted to my concerns. Two different individuals reached out to me on twitter and two different individuals reached out to us at home. Thank-you to all who helped to resolve our tiling issue.
Photo Credit to Comcast.com
